Refund policy

Because Santa’s Magical Mail is a seasonal product prepared using information provided for your child, all sales are final once an order has entered production.  

If you need to cancel an order, please contact us as soon as possible. If we have not yet begun preparing your order, we will do our best to accommodate the cancellation.  

If your order arrives damaged, contains an error caused by us, or you receive the wrong item, please contact us as soon as possible. We will review the issue and provide an appropriate resolution, which may include a replacement or refund. We want every child to have a wonderful experience receiving their Santa's Magical Mail!

Please carefully review all child names, ages, sibling information, and shipping details before submitting your order. We are not responsible for errors resulting from information entered incorrectly during checkout.  

Orders returned because of an incorrect or incomplete shipping address provided by the customer may require additional postage before they can be resent.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout. If an envelope is returned to us because the customer provided an incorrect or incomplete address, additional postage may be required before the envelope can be resent.

We will contact the customer to confirm the corrected address and any applicable reshipping charges before mailing the envelope again. Reshipment is not guaranteed to arrive before Christmas.